Manager, IT
Toronto, ON, Canada
Full Time
Manager/Supervisor
Manager, IT
Location: ACCES Toronto
Location: ACCES Toronto
ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 56,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over 35 customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.
We are looking for people who thrive in a flexible and fast-paced environment. ACCES offers an excellent benefits package, an RRSP matching program, and an Employee & Family Assistance Program.
Reporting to the Director, Technical Services, the Manager, IT will lead and oversee the Information Technology team, ensuring efficient coordination and prioritization of workflows. This role involves proactively planning system maintenance, optimizing IT infrastructure, and analyzing performance issues to enhance operational efficiency. The Manager, IT will also collaborate with key stakeholders to align technology solutions with business needs, drive continuous improvement, and ensure the security and reliability of IT systems.
Duties and Responsibilities:
We are looking for people who thrive in a flexible and fast-paced environment. ACCES offers an excellent benefits package, an RRSP matching program, and an Employee & Family Assistance Program.
Reporting to the Director, Technical Services, the Manager, IT will lead and oversee the Information Technology team, ensuring efficient coordination and prioritization of workflows. This role involves proactively planning system maintenance, optimizing IT infrastructure, and analyzing performance issues to enhance operational efficiency. The Manager, IT will also collaborate with key stakeholders to align technology solutions with business needs, drive continuous improvement, and ensure the security and reliability of IT systems.
Duties and Responsibilities:
- Provide leadership, supervision, and expertise to direct reports in the IT Team
- Coordinate HR activities for direct reports including recruitment, planning staff professional development, performance reviews, conducting orientation and training etc.
- Plan, setup, configure, and maintain local area network (LAN)
- Administer core systems and components such as Active Directory, DNS, DHCP, Microsoft Exchange, e-mail archiving, anti-virus/anti-spam, telephony, web, and file/print services.
- Install new hardware or software systems or components, ensuring integration with existing network systems
- Perform routine maintenance or standard repairs to networking components and/or equipment
- Troubleshoot network and/or connectivity problems
- Identify the causes of networking problems, resolve, and correct the issue with the best solutions
- Analyze and report computer network security breaches or attempted breaches
- Responsible for backing up network data and disaster recovery
- Create and/or update technical documentation for network installations and configuration
- Manage the Salesforce testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing
- Maintain the internal business documentation and update and produce reports for the business
- Be the custodian for data across the entire organization, checking data to make sure of its integrity.
- Own the Master Data Management documentation
- Keep application users informed about system functionality and enhancements
- Monitor industry websites or publications for information about patches, release, viruses, or potential problem identification
- Research hardware or software products to meet technical networking or security needs
- Conduct regular and ad hoc system and network audits ensuring staff compliance with our IT Policy & Procedures, Confidentiality Policy and Privacy Policy.
- Supervision of staff regarding all IT procedures, use of ACCES electronic equipment etc.
- Implementation and enforcement of IT policies and processes
- Enforce procedures established to protect worker health and safety
- Other duties as assigned including support of site activities, supervising staff on evening shift rotation, and support of other managers/activities as required
- Other duties as determined by management.
Qualifications and Experience:
- Completion of a university degree in computer science
- 3-5 years management/supervisory experience or working directly within Information Technology field
- Demonstrated experience as a manager/leader who is results oriented, customer focused, a strong team player, adaptable, innovative, takes initiative, is an open and effective communicator and values diversity with a strong attention to detail
- Good understanding and demonstrated experience in overseeing a remote team in a multi-site environment
We are currently on a hybrid work schedule, working in the office and from home. This hybrid work schedule is subject to change based on business requirements.
Please Note:
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Candidates who are contacted may be requested to complete a screening video interview using Spark Hire.
This position will be posted until it is filled. We will be reviewing resumes as they are submitted.
ACCES is committed to equity, diversity, and inclusion in our workplace and in our recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons, and persons with disabilities.
Equity, Diversity, and Inclusion are central to our mission, values, and operations. We foster an inclusive workplace where every employee feels a sense of belonging. Our diverse team generates innovative solutions to complex challenges, supporting our vision for an inclusive labour market in Canada. We recognize the value of workplace diversity and leverage it to develop services that meet the broad needs of our clients. Through partnerships and effective service delivery, ACCES promotes equity for marginalized populations.
Accessibility and Accommodation: ACCES Employment is also committed to developing inclusive, barrier-free selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be addressed confidentially.
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